Privacy Policy

This Privacy Policy governs the manner in which Marvelle Palace (“the Store”, “we”, “us”) collects, records, stores and processes the personal data of visitors and customers (“you”) who access marvellepalace.shop or purchase paper goods, notebooks, writing pads and related stationery from us. It is issued in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with the rules framed thereunder.

1. Data We Record

1.1 Data you provide. When you place an order or contact us, we record your name, delivery address, email address, telephone number and the particulars of the stationery items ordered.

1.2 Data recorded automatically. We record your IP address, browser type, device identifier and the pages viewed on our catalogue, solely to the extent necessary for security and for the correct display of the Store.

1.3 We do not record or store complete card numbers, UPI credentials or bank passwords on our servers. Payment authorisation is handled outside our systems.

2. Purpose of Processing

Personal data is processed strictly for the following defined purposes: (a) accepting, packing and dispatching your order; (b) arranging Cash on Delivery or confirming UPI settlement; (c) answering enquiries about ruled pads, memo blocks and paper stock; (d) discharging our obligations under applicable Indian law. We shall not process your data for any purpose incompatible with those stated here.

3. Disclosure to Third Parties

3.1 We disclose delivery particulars to the logistics partner engaged to carry your parcel and to no one else save where disclosure is compelled by a competent authority or court of law.

3.2 We do not sell, rent or trade your personal data.

4. Retention

Order records are retained only for so long as is necessary to fulfil the transaction and to meet statutory record-keeping requirements, after which they are erased or anonymised.

5. Your Rights

Under the Digital Personal Data Protection Act, 2023 you are entitled to seek access to, correction of or erasure of your personal data and to withdraw a consent previously given. A verified request may be sent to [email protected] and shall be actioned within a reasonable period.

6. Security Measures

We maintain reasonable security safeguards, including encrypted transmission and restricted internal access, proportionate to the sensitivity of the data held.

7. Contact

Questions concerning this Policy may be addressed to Marvelle Palace, 105, Paper Mills Rd, Neelam Garden, Bunder Garden, Perambur, Chennai, Chennai, by email at [email protected] or by telephone at +91 4442550415. Business hours: Monday to Thursday and Saturday to Sunday, 09:00–21:30; Friday 09:00–11:30 and 13:00–21:30 (IST).