Refund and Returns Policy

Marvelle Palace stands behind the condition of every parcel of stationery it dispatches. This Policy sets out, precisely, the circumstances in which paper goods may be returned and a refund obtained, consistent with the Consumer Protection (E-Commerce) Rules, 2020. As our Goods are consumable paper articles, returns are confined to items that reach you damaged, defective or incorrectly supplied — there is no manufacturer’s warranty on stationery.

1. Window for Reporting

1.1 A claim in respect of a damaged, defective or wrong item must be lodged within 48 hours of delivery, accompanied by an unedited video of the parcel being opened and photographs of the outer packaging and the affected pads or notebooks.

1.2 A general return of unopened, unused Goods in their original wrapping may be requested within 7 days of delivery.

2. Condition of Returned Goods

Notebooks and pads must be returned unwritten upon, with their shrink-wrap or binding intact. Items that have been used, torn, marked or exposed to moisture cannot be accepted, as their re-sale is impossible.

3. Non-Returnable Items

For reasons of hygiene and integrity, custom-ruled or personalised paper and any item marked “final sale” at checkout, are not eligible for return except where they arrive faulty.

4. Procedure

4.1 Write to [email protected] quoting your order number and the nature of the fault or telephone +91 4442550415 during business hours.

4.2 We shall issue return instructions. Where the fault is ours, the cost of return carriage is borne by us.

5. Refunds

5.1 Once the returned Goods are received and inspected, an approved refund is remitted to your UPI handle or nominated bank account within 5 to 7 working days.

5.2 Cash on Delivery orders are refunded exclusively by UPI or bank transfer, as we do not disburse cash refunds.

5.3 Delivery charges, where separately levied, are refundable only where the entire Order is faulty.

6. Replacements

Where stock permits, you may elect a like-for-like replacement of the damaged pad or notebook in lieu of a refund.

7. Assistance

Any difficulty with a return may be raised with Marvelle Palace, 105, Paper Mills Rd, Neelam Garden, Bunder Garden, Perambur, Chennai, Chennai, at [email protected]. Business hours: Monday to Thursday and Saturday to Sunday, 09:00–21:30; Friday 09:00–11:30 and 13:00–21:30 (IST).